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HOW DO I GET MY NEW STOVE INSTALLED?
Installation must be carried out by a competent engineer and must be in accordance with Building Regulations.
To investigate the suitability of your chimney, contact us, we will be pleased to arrange a site visit. This is very important, because the condition of your chimney will determine how well your stove performs; a poor chimney system will affect its efficiency. Any existing flue must be swept and inspected before installation of the stove. All multi-fuel/wood burners must be installed in a class 1 chimney.

 

WHAT IF I DON’T HAVE A CHIMNEY?
There are many different flue systems available; Dependant on type of stove purchased

 

CAN I CONNECT TWO STOVES TO ONE FLUE SYSTEM?
No. All Stoves must be individually flued.

 

MY STOVE HAS A 6” FLUE COLLAR; CAN I INSTALL IT ON A 5” FLUE?
No. The internal diameter of the flue must be no smaller than the appliance flue collar for its entire length. If burning wood on a stove with a 5” outlet a 6” liner must be fitted.

 

DOES MY CHIMNEY NEED LINING?
This is to be decided by your qualified Engineer.

 

DO I NEED AN AIR BRICK?
Yes if the output is above 5kw.

 

WHAT TYPE OF FUEL CAN I USE?
The quality of fuel will dictate the performance of your Stove.

 

WOODBURNING
Burn only dry, well seasoned wood. For best results, use dry wood, with moisture content of less than 20%, which has been cut, split and stacked for at least 12 months. This is advertised as ‘seasoned’ wood.

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Alternatively you can purchase kiln dried wood from us or www.realfirewood.co.uk

Burning wet or unseasoned wood will create tar deposits in the stove and chimney and won’t produce a satisfactory heat output.
Wood burns best on a bed of ash and it is therefore only necessary to remove surplus ash from the stove occasionally.

 

PEAT
Only to be used in turf or brick form, but the moisture content must be very low.

 

SOLID FUEL BURNING
Anthracite is an approved natural smokeless fuel (not processed) but can vary greatly in quality and performance. It generally requires excellent air supply to maintain maximum performance and with experience we would suggest that it is used in conjunction with other approved manufactured smokeless fuels as per the HETAS approved list.

 

Please visit www.hetas.co.uk for an up to date list of approved Manufactured Smokeless Fuels suitable for closed appliances.

 

Only authorised smokeless fuels may be used in smoke control areas.

 

Warning! - Petroleum coke fuels or household waste must not be burnt on our appliances. Should any difficulties arise over fuel quality or suitability, consult your approved coal merchant or the Solid Fuel Advisory Service – Telephone 0800 600 000.

 

CAN I BURN WOOD ON MY MULTI-FUEL GRATE?
Yes. Multi-fuel appliances are capable of burning wood.

 

CAN I SWEEP MY CHIMNEY THROUGH THE STOVE?
Yes – it is possible to sweep the chimney through the stove. A clip-in boiler installation should have an additional means of access to the flue system to allow cleaning – usually a soot door in the first length of flue pipe.


CAN I RUN MY BOILER STOVE DISCONNECTED?
No. The stove should not be fired with the boiler disconnected or empty, as this could cause serious damage to the appliance.


WHAT IS THE DIFFERENCE BETWEEN A WOODBURNER AND A MULTI FUEL?
A wood burner can only burn well seasoned logs, and the wood is burnt on the base of the stove. You use a shovel to clean out the ash. A multi fuel stove comes with a grate where you can burn both Smokeless fuel or well seasoned logs. There is an ash pan beneath the grate for easy removal of ash.

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